Return Policy

Returns:

We understand that sometimes things do not work out. Items must be in their original condition and have all tags attached (if applicable). They must also be unworn, unwashed, undamaged, and free of smells (smoke, pets, perfumes, etc.). You are responsible for shipping costs to send the items back. Returns are not accepted on any SALE items or jewelry. Please note that discounts taken on the website that are greater than 20% off are also considered final sale.

NEW (1/1/2021): There will be return slips placed in every order. In the event that you need to return an item, please complete the return slip in full and mail the package back to us with the return slip inside. Returns need to be made within 14 days. Please check your order’s tracking information to see when you received your items before mailing back to ensure you will have it back to us before 14 days. If you are returning shoes, please make sure they are in a box or bag or you will be charged a $10 reboxing fee. If you PICK UP you are also eligible for DROP OFF for returns. If your item was shipped it is requested that you ship your item back to us. *If you do not receive a slip in your order, please contact us at raylareboutique@gmail.com.*

We reserve the right to reject any returned items if they are not in their original condition or if they are received after the return timeframe. If we reject your return, we will let you know and send a shipping invoice to return ship any items to you that were rejected.

All returns will be issued store credit in the form of a gift card sent to your email. Returns will be processed within 5-7 business days of being received.

If you have any other questions or concerns, please email us at raylaraeboutique@gmail.com.

 

Cancellations:

You may cancel any order before it ships out. Please note that all cancellations will be subject to a 10% fee and it will be handled just like a return. Please review our return policy for more information.

 

Exchanges:

We do offer exchanges, however our inventory is constantly changing. If you would like to exchange something please let us know and we can see if we have the item available in your size. You can buy and pay for the item upfront to guarantee you get one or wait until we have received your item back and be invoiced at that time if the item is still available. Please note that we will not hold any items for any exchange.

 

Damaged/Defective Items:

Please inspect your order immediately when you receive it. You must email us at raylaraeboutique@gmail.com within 48 hours of receiving a defective item. The same return policy applies as above. No exceptions will be made. If you do have a defective item, please include a picture of the damage when emailing us.